Every way customers reach you should get the same answer.
Right now, a phone call might get one story and your website another.
Austin talks to your clients on the phone and on your website, answers their questions, and books the right inspection into your system.
Phone and website booking in one assistant
Same rules, same answers, same scheduling flow
Fewer missed calls and “who picked up that call?” problems
Most inspection jobs leak between the phone and the website.
When different people and tools give different answers, some inspections never get booked.
A phone call gets one answer.
The website form gives another.
A voicemail or email gets answered later — or not at all.
That confusion costs you inspections.
Austin closes those gaps by treating your phone and website as one continuous conversation.
Phone coverage — without staffing limits.
Traditional answers look like this: rotate staff, use an answering service, or let voicemail catch it.
Austin does it differently.
24/7 call handling
Can handle many calls at the same time
No rotating reps or “who’s on phones today?”
No voicemail black holes
Same Austin answering every time
Your website shouldn’t just sit there — it should book.
Website visitors often have one last question before they are ready to book.
If they can’t get an answer, they leave.
Austin answers questions in real time, in English and Spanish
Guides visitors through simple steps instead of long forms
Asks for the booking when it makes sense
Sends the booking into ISN, Spectora, or other systems you already use
Your number stays yours.
Many “all-in-one” systems keep your phone number inside their platform.
That makes it hard to leave.
With Outcrop:
Your number is ported to our carrier (Telnyx) for service
You get a Port-Out Kit as soon as the port is complete
If you ever leave, your number goes with you
Ownership and control of your number stay with your business.
Built for inspection businesses that live on inbound calls.
Austin is a good fit if you rely on calls and website leads to keep your calendar full.
Solo inspectors who can’t answer the phone while inspecting
Multi-inspector teams that want the same message every time
Firms that are tired of missed calls and messy handoffs
One Austin. Phone and website working together.
When someone calls or clicks, Austin handles it the same way, every time.
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